William Price Heating & Cooling Wins Torch Award for Marketplace Trust
Chris McKernan accepts the 2017 Torch Award
Chris McKernan believes that strong relationships are key to the success of a business. That mindset and commitment to customer satisfaction has helped create loyalty with the homeowners and businesses his company serves, many of whom are 2nd and 3rd generation customers.
McKernan and his father, Bill McKernan, are owners of William Price Heating & Cooling, a third and fourth-generation family-owned HVAC company based in Girard, Ohio, which has earned marketplace trust by delivering affordable, innovative, and reliable heating and cooling solutions to Mahoning Valley since 1937. In fact, Bill McKernan’s dad was the first employee of the company and became second-generation owner.
The company’s approach to customer relationships is so successful that this year, it received a Torch award for Marketplace Trust from the Better Business Bureau (BBB) serving Columbiana, Trumbull, and Mahoning counties. The annual event honors BBB-accredited businesses and leaders that exemplify their standards of trust, ethics and integrity.
For 80 years William Price Heating & Cooling has survived and thrived through the Great Depression and three economic downturns by remaining true to the core principle that started the business – offer quality service and products at a fair price. This has helped the company stay focused on their customer’s needs regardless of market conditions.
Chris McKernan & Carol Potter, BBB Executive Director
McKernan also credits the company’s longevity and success to their quality workforce. Price Heating has 19 fulltime employees with a combined 320 years of experience with the company.
“We don’t treat our employees like a number. We are a family through and through,” McKernan said. “Our employees have become our extended family. Many have been with us 20, even 30 years.”
2017 continues to be a great year for Price Heating & Cooling. They also received the 2017 President’s Award as a Carrier Authorized Dealer, their highest honor. The Carrier President’s Award recognizes Carrier dealers who exemplify leadership and management, customer satisfaction, expertise, business growth and operational excellence.
“The Builders Association congratulates Chris McKernan and the entire William Price Heating & Cooling staff on their recognition and marketplace success,” said Kevin Reilly, Executive Vice-President of The Builders. William Price Heating & Cooling is a long-time member of the organization.
Learn more about William Price Heating & Cooling by visiting their website, priceheating.com.
All 2017 Torch winners